Once your order is shipped, you’ll receive a tracking link via email/SMS/WhatsApp.

Yes, we do our best to represent each piece as accurately as possible. Slight variations in color may occur due to lighting and screen settings.

At Sumaeoa, we use PVD gold plating with a 2.5–5 micron thickness over 316L stainless steel and titanium — materials chosen for better durability, better color retention, and stronger everyday wear.Many lower-priced pieces use standard electroplating with thinner plating, which can lose its finish much faster over time.

As jewelry is a personal-use item, returns and exchanges are limited for hygiene and quality reasons once an order has been delivered. But exchanges may be available for eligible sizing issues on selected products. However, if you receive a damaged or incorrect item, don’t worry — we’ll make it right. Simply contact us within 24 hours of delivery with your unboxing video and clear photos, and our team will assist you promptly. Please refer to our Refund & Exchange Policy for full details.

Yes, Our jewelry is made for everyday wear and is more resistant to water and sweat than traditional fashion jewelry, but to preserve the plating for longer, we recommend avoiding prolonged exposure to water, perfumes, and chemicals.

Yes, All SUMAEOA jewelry comes with a 1-Year Anti-Tarnish Warranty. If your piece shows abnormal fading or color loss under normal use within 1 year, we’ll replace it. We’re confident in the quality and everyday durability of every piece.

Orders are usually processed within 3- 6 hours from our end, and delivery timelines vary by location. Estimated shipping times are shown at checkout.

Every Sumaeoa order is carefully packed with care and attention before it leaves us. However, if you receive a damaged or incorrect item, don’t worry — we’ve got you covered. Please email us at info@sumaeoa.in within 24 hours of delivery with your unboxing video and clear photos of the item. Once reviewed, our team will assist you promptly with the next steps.